We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.
Reporting a problem
If a product arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue.
Eligible returns
Products found to be faulty or wrongly supplied are eligible for a free repair, replacement, or refund, at our discretion, provided the product is returned in its original packaging with all accessories.
Change of mind
For a change of mind, contact us within 7 days of delivery. The product must be unused, in its original packaging, and undamaged. Delivery costs for change-of-mind returns are covered by the customer.
Warranty claims
Claims after 7 days are handled under the product's warranty, described on the product page. Contact us with your order number to start a warranty claim.
Refund method
Approved refunds are made using the same payment method used for the order, usually within 7 working days of approval.
Contact
To start a return, reach us using the details on our Contact page.